IDM

Reduce operation and maintenance costs and improve business agility.

OEM Customization Process

Note: Different products have their own uniqueness, and the above customization process may only be used partially.

1. Customer demand analysis and confirmation

●Customers propose product concepts and specific product requirements
●Determine the product's function, appearance, cost, quantity, and delivery time
●Confirm market demand and technical feasibility

2. Quotation and contract signing

●OEM customization provides quotation based on demand (material/processing/mold cost/transportation cost), etc.
●The two parties reach an agreement on price, payment terms, and delivery time and sign a formal contract agreement

3. Design and Development

●Carry out product design according to customer needs (industrial design, structural design, circuit design)
●After the design is completed, it is submitted to the customer for review and adjustments are made based on feedback until the needs are met.
●Produce prototype samples for customer evaluation when necessary

4. Sample production and confirmation

●Produce samples according to the finalized design
●Customers test samples to check if they meet quality standards and expected results
●After the sample is approved, both parties determine the parameters and details of mass production

8. Continuous Improvement

●Continuously optimize production processes and product performance based on market feedback and customer requirements
●Maintain close cooperation with customers and explore new cooperation opportunities

7. After-sales service

●Provide necessary technical support and after-sales services, such as repairs, replacement of parts, etc.
●Mobile phone user feedback, used to improve subsequent products and services

6. Packaging and logistics

●After the product is produced, it will be packaged according to customer requirements
●Organize shipment and select appropriate logistics methods to deliver products to the customer's designated delivery point

5. Mass production

●Prepare production lines and order required raw materials and components
●Carry out large-scale production while maintaining strict quality control
●Ensure periodic sampling during the production process to ensure stable product quality

IDM Customization Process

IDM Customization Process

Full-time accompaniment: Full-process service From design to after-sales, save customers time and communication costs. From concept to product, participate in every link of the project to ensure the smooth progress of the project and customer satisfaction. Professional service: With a professional team and rich experience, provide customers with efficient and high-quality services to help customers solve various problems. Continuous improvement: Continuously collect customer feedback, continuously improve products and services, and ensure long-term customer satisfaction and loyalty. Flexible customization: Support small batch trial orders and mixed batch production to meet the needs of start-up brands and mature enterprises.

Demand communication

Customer consultation: Propose product customization requirements, including functions, performance, appearance, etc.
Preliminary evaluation: Evaluate customer needs and understand whether the customer has existing design plans or technical requirements. If there is an existing design, customize it according to the customer’s existing plan. If not, prepare a design plan after fully understanding the needs.
Demand confirmation: Further communicate with the customer to clarify the detailed specifications and requirements of the product, form a document, and hand it over to the customer for further confirmation of the needs

Solution design and optimization

Team formation: project team of component professional design, engineering, production, quality and other departments.
Solution design: reasonably design customized solutions, including structural design, circuit design, packaging design, etc.
Solution review: organize internal technical review, invite customers to participate, optimize and adjust the solution.
Solution confirmation: submit the optimized design solution to the customer for confirmation, and sign a design contract or cooperation agreement.

Sample production and testing

Sample production: Arrange the factory to produce samples according to the design plan, and produce them strictly according to the design requirements and quality standards.
Sample testing: Perform functional tests, performance tests, reliability tests, etc. on samples to ensure sample quality.
Customer feedback: Submit samples to customers for trial and evaluation, collect feedback, and optimize and improve products.

Quality Control

1. Raw material inspection: Strictly inspect raw materials to ensure they meet quality standards.
2. Production process monitoring: During the production process, spot check each link to find and solve problems in a timely manner.
3. Finished product inspection: Comprehensively inspect finished products to ensure stable and reliable product quality.

Production Arrangement

1. Production Plan: According to the order quantity and delivery time, formulate a production plan and arrange resources in each link reasonably.
2. Raw material procurement: Purchase qualified raw materials according to the standards to ensure timely supply.
3. Production Execution: Produce according to the plan and process requirements, strictly control quality, control defective products in time, and report production dynamics to customers regularly.
4. Process monitoring, timely discover and solve problems, ensure production progress and product quality.

Signing a production contract

Sign a contract with the customer to clarify specifications, quantity, price, delivery time, quality standards, payment methods, etc. to protect the rights and interests of both parties.

Quality Assurance

1. Quality System: Establish a sound quality system to ensure that product quality meets standards.
2. Quality Inspection: Carry out strict quality inspection on products to ensure stable and reliable product quality.
3. Quality Improvement: Improve product quality based on quality inspection results to improve product quality and customer satisfaction.

Customer Service

1. Customer Communication: Maintain good communication with customers and understand customer needs and feedback in a timely manner.
2. Customer Support: Provide technical support to customers and solve problems encountered by customers during use.
3. Customer Satisfaction: Regularly survey customer satisfaction and continuously improve service quality and product quality based on customer feedback.

Logistics and delivery

1. One-stop logistics solution
According to the delivery cycle and cost, we recommend sea/air/railway and other modes of transportation, and handle customs declaration, insurance and customs clearance at the destination port.
Provide trade terms such as DDP/DAP to reduce the complexity of customer operations.
2. Delivery acceptance
Assist in inspection after the customer signs for the goods and handle quality issues.
Provide product quality assurance (according to the category), regularly visit to collect market feedback, and optimize subsequent orders.

Core Value of Service

We have integrated factory resources from multiple industries such as machinery, aerospace, satellite communications, automobiles, medical care, artificial intelligence, and drones to build a large and efficient collaborative network. No matter how diverse and complex the needs are, we can respond quickly. For tasks within our capabilities, we will go all out to ensure accurate achievement. If faced with challenges, we will integrate resources from all parties to ensure that the delivery results are of both quality and quantity, and live up to your trust.

After-sales service

1. After-sales support: Provide after-sales service to customers, including product consultation, technical guidance, maintenance services, etc.
2. Customer feedback processing: Timely handle customer feedback and continuously improve product and service quality.
3. Continuous improvement: Based on customer feedback and market demand, continuously optimize product design and production processes to improve product quality and competitiveness.

IDM Customization Process

Full-time accompaniment: Full-process service From design to after-sales, save customers time and communication costs. From concept to product, participate in every link of the project to ensure the smooth progress of the project and customer satisfaction. Professional service: With a professional team and rich experience, provide customers with efficient and high-quality services to help customers solve various problems. Continuous improvement: Continuously collect customer feedback, continuously improve products and services, and ensure long-term customer satisfaction and loyalty. Flexible customization: Support small batch trial orders and mixed batch production to meet the needs of start-up brands and mature enterprises.

Demand communication

Customer consultation: Propose product customization requirements, including functions, performance, appearance, etc. Preliminary evaluation: Evaluate customer needs and understand whether the customer has existing design plans or technical requirements. If there is an existing design, customize it according to the customer's existing plan. If not, prepare a design plan after fully understanding the needs. Demand confirmation: Further communicate with the customer to clarify the detailed specifications and requirements of the product, form a document, and hand it over to the customer for further confirmation of the needs

Solution design and optimization

Team formation: project team of component professional design, engineering, production, quality and other departments. Solution design: reasonably design customized solutions, including structural design, circuit design, packaging design, etc. Solution review: organize internal technical review, invite customers to participate, optimize and adjust the solution. Solution confirmation: submit the optimized design solution to the customer for confirmation, and sign a design contract or cooperation agreement.

Sample production and testing

Sample production: Arrange the factory to produce samples according to the design plan, and produce them strictly according to the design requirements and quality standards. Sample testing: Perform functional tests, performance tests, reliability tests, etc. on samples to ensure sample quality. Customer feedback: Submit samples to customers for trial and evaluation, collect feedback, and optimize and improve products.

Signing a production contract

Sign a contract with the customer to clarify specifications, quantity, price, delivery time, quality standards, payment methods, etc. to protect the rights and interests of both parties.

Customer Service

1. Customer Communication: Maintain good communication with customers and understand customer needs and feedback in a timely manner. 2. Customer Support: Provide technical support to customers and solve problems encountered by customers during use. 3. Customer Satisfaction: Regularly survey customer satisfaction and continuously improve service quality and product quality based on customer feedback.

Quality Assurance

1. Quality System: Establish a sound quality system to ensure that product quality meets standards. 2. Quality Inspection: Carry out strict quality inspection on products to ensure stable and reliable product quality. 3. Quality Improvement: Improve product quality based on quality inspection results to improve product quality and customer satisfaction.

Quality Control

1. Raw material inspection: Strictly inspect raw materials to ensure they meet quality standards. 2. Production process monitoring: During the production process, spot check each link to find and solve problems in a timely manner. 3. Finished product inspection: Comprehensively inspect finished products to ensure stable and reliable product quality.

Production Arrangement

1. Production Plan: According to the order quantity and delivery time, formulate a production plan and arrange resources in each link reasonably. 2. Raw material procurement: Purchase qualified raw materials according to the standards to ensure timely supply. 3. Production Execution: Produce according to the plan and process requirements, strictly control quality, control defective products in time, and report production dynamics to customers regularly. 4. Process monitoring, timely discover and solve problems, ensure production progress and product quality.

Logistics and delivery

1. One-stop logistics solution According to the delivery cycle and cost, we recommend sea/air/railway and other modes of transportation, and handle customs declaration, insurance and customs clearance at the destination port. Provide trade terms such as DDP/DAP to reduce the complexity of customer operations. 2. Delivery acceptance Assist in inspection after the customer signs for the goods and handle quality issues. Provide product quality assurance (according to the category), regularly visit to collect market feedback, and optimize subsequent orders.

After-sales service

1. After-sales support: Provide after-sales service to customers, including product consultation, technical guidance, maintenance services, etc. 2. Customer feedback processing: Timely handle customer feedback and continuously improve product and service quality. 3. Continuous improvement: Based on customer feedback and market demand, continuously optimize product design and production processes to improve product quality and competitiveness.

Core Value of Service

We have integrated factory resources from multiple industries such as machinery, aerospace, satellite communications, automobiles, medical care, artificial intelligence, and drones to build a large and efficient collaborative network. No matter how diverse and complex the needs are, we can respond quickly. For tasks within our capabilities, we will go all out to ensure accurate achievement. If faced with challenges, we will integrate resources from all parties to ensure that the delivery results are of both quality and quantity, and live up to your trust.